PressOne Africa | Knowledge Base

Recent Articles
How do I start a Conversation
CONVERSATION FOR MANAGERS To start a conversation: Log into your PressOne account: https://web.pressone.africa/sign-in Click on Conversations on the left side bar. 3.Add a new conversation from the top right corner of your screen. 4. Type in what you ...
How do I set up Sales Campaign
To set up sales campaign 1. Log into your PressOne account: https://web.pressone.africa/sign-in 2.On the left side bar, navigate to Add-ons. Under All Add-ons, Click on Sales Campaign. 3. Select Start a new campaign. 4. Fill your campaign details and ...
How do I set up my IVR prompt?
MANAGERS ONLY Step 1: Log into your PressOne account: https://web.pressone.africa/sign-in Step 2: Click on Personalize on the left side bar and select Incoming Call Flow. Step 3: Click on Add a new flow. Step 4: Once the dialogue box pops up, click ...
How do I check my network status
FOR AGENTS Step 1: Login into your PressOne agent dashboard. Step 2: Navigate to your right and hover around your network bar and you will see your internet speed. FOR MANAGER Step 1: Login into your PressOne manager's dashboard. Step 2: Scroll down ...
How can I effectively manage and use Call script in PressOne?
Using Call Scripts: Create Call Scripts: Go to personalize on the left sidebar menu and select Call script Click on Manage to edit/replace already existing script. To create a new script click on Add call script. Add call script tittle. Fill in ...

Popular Articles
How to purchase airtime?
1. Sign in to your PressOne account https://web.pressone.africa/sign-in 2. Click on the profile Icon at the top-right corner on your screen and navigate to Top Up Airtime 2. Select the Business you want to top up airtime for. 3. Click Make Payment ...
How do I make calls on PressOne Platform?
MANAGER VIEW 1. Sign in to your PressOne account at https://web.pressone.africa/sign-in 2. To make a call, click on the call icon at the top-right side on your screen to open the dialer. 3. Input the number you would like to call. 4. Also, select the ...
How can I effectively manage and use Call script in PressOne?
Using Call Scripts: Create Call Scripts: Go to personalize on the left sidebar menu and select Call script Click on Manage to edit/replace already existing script. To create a new script click on Add call script. Add call script tittle. Fill in ...
How do I check my network status
FOR AGENTS Step 1: Login into your PressOne agent dashboard. Step 2: Navigate to your right and hover around your network bar and you will see your internet speed. FOR MANAGER Step 1: Login into your PressOne manager's dashboard. Step 2: Scroll down ...
How do I set up Sales Campaign
To set up sales campaign 1. Log into your PressOne account: https://web.pressone.africa/sign-in 2.On the left side bar, navigate to Add-ons. Under All Add-ons, Click on Sales Campaign. 3. Select Start a new campaign. 4. Fill your campaign details and ...

Knowledge Base