How do I check my network status
FOR AGENTS
Step 1: Login into your PressOne agent dashboard.
Step 2: Navigate to your right and hover around your network bar and you will see your internet speed.
FOR MANAGER
Step 1: Login into your PressOne manager's dashboard.
Step 2: Scroll down the left side bar menu and find the network bar icon.
Step 3: Hover around it to see your internet speed
ADDITIONAL INFORMATION
Best network Speed: below 120ms
Average Network Speed: between 120-240ms
Bad Network Speed: 250ms and above
Related Articles
How To check reports for my business?
1. Sign in to your PressOne account https://web.pressone.africa/ 2. To check Report for your business select Report on the left menu bar 3. You can access Report Summary, Team Report, Audit Report and Leaderboard 4. You can filter your reports by ...
How can I improve call quality when using PressOne?
One of the primary factors affecting call quality is your internet speed. To ensure smooth call quality, a minimum internet speed of 10 Mbps is recommended. Here are steps to check and improve your internet speed: Check Your Speed: Use online speed ...
How to Set-up business open hours?
Business Open hours setup is part of the Incoming call flow setup on the Manager Dashboard on PressOne. 1. Login with your Manager Account on https://web.pressone.africa/sign-in >>> Personalise >>> Incoming Call Flow Incoming call flow 2. Click Edit ...
How To setup Incoming call flow?
You can setup how you want your agents to receive calls on the Web App 1. Log in to your PressOne Account on the Web APP 2. Open Incoming Call flow Page on the Side menu bar Incoming call flow page 3. Click Add a new flow button >>> click Continue to ...