Do I need to be connected to the internet to make and receive calls with PressOne?
Yes, a stable internet connection is required for PressOne to function properly.

Do I need to top up airtime to make and receive calls?
Airtime top-up is required, but your manager or business owner will handle it for you.

Does my customer need a PressOne account or internet connection to call or receive my calls?
No, your customers can call you using their regular phone lines without needing a PressOne account or internet access.

When I make calls with the PressOne app on my phone, what number is displayed?
Your business number is displayed, not your personal number, ensuring professionalism and brand consistency.

Does PressOne allow concurrent calls?
Yes, multiple calls can be handled simultaneously.

Can I transfer calls to my colleague?
Yes, you can seamlessly transfer an ongoing call to another team member.

What happens when I am on a call and another call comes in?
The new call will not interfere with your ongoing conversation. Instead, it will be routed to another available team member or sent to your business's offline number if everyone is busy.

Can I see missed calls and return them?
Yes, all missed calls are logged on the call records page, allowing you to return them at your convenience.

Can I copy a number from an Excel sheet and call?
Yes, but for efficiency, you can upload the Excel sheet directly to PressOne and initiate calls from there.

Can I call my colleague using PressOne?
Yes, you can dial their number directly within the PressOne platform.

Can I log in on both my laptop and mobile app?
Yes, you can access PressOne on multiple devices, including your laptop and mobile phone.

Is there a dedicated PressOne app for laptops?
No, you can use PressOne on your laptop via a web browser or the Google Chrome extension.