How do I transfer calls between team members using PressOne?

How do I transfer calls between team members using PressOne?

Transferring calls between team members in the PressOne app is a straightforward process. Follow these steps to successfully transfer a call:

STEP 1: Answer the Incoming Call: Start by answering the call you wish to transfer.
STEP 2: Initiate the Transfer: While on the call, locate the “Transfer” button in the call modal.
​
​AGENT VIEW


MANAGER VIEW

SREP 3: Select the Team Member: After clicking the “Transfer” button, you’ll see a list of your team members. Choose the team member you want to transfer the call to. 
STEP 4: Complete the Transfer: Select the team member to confirm the transfer.

Additional Tips:

  • Ensure that the team member you are transferring to is available to take the call. 

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