What is the purpose of call tags and call scripts in PressOne?

What is the purpose of call tags and call scripts in PressOne?

Call Tags:

  • Organization: Call tags are labels that help categorize calls (e.g., “Follow-Up,” “Sales”).
  • Search and Filter: Users can easily filter call logs by tags for quick access and analysis.

Call Scripts:

  • Standardization: Call scripts provide a consistent framework for agents, ensuring uniform messaging.
  • Guidance: They offer prompts and responses to help agents navigate various call scenarios.
  • Training Tool: Scripts serve as valuable resources for training new team members on effective communication.

Together, these functionalities enhance call management efficiency and improve the customer experience.


    • Related Articles

    • How can I effectively manage and use Call script in PressOne?

      Using Call Scripts: Create Call Scripts: Go to personalize on the left sidebar menu and select Call script Click on Manage to edit/replace already existing script. To create a new script click on Add call script. Add call script tittle. Fill in ...

    • How can I effectively manage and use Call tags in PressOne?

      Managing Call Tags: Create Call Tags: Log in to your PressOne account https://web.pressone.africa/sign-in and select Personalize on left sidebar menu. From the drop down option select Manage tags. Already existing tags can be edited to preference. To ...

    • What are the Call Charge rates?

      In PressOne, our call rates are cheap and considerate. For Nigeria numbers, Local rate = ~N13 per minute(based on telco provider) For kenya numbers to Nigeria = N16 per minute For USA numbers, local rate= N22 per minute For USA numbers, International ...

    • How do I transfer calls between team members using PressOne?

      Transferring calls between team members in the PressOne app is a straightforward process. Follow these steps to successfully transfer a call: STEP 1: Answer the Incoming Call: Start by answering the call you wish to transfer. STEP 2: Initiate the ...

    • How To setup Incoming call flow?

      You can setup how you want your agents to receive calls on the Web App 1. Log in to your PressOne Account on the Web APP 2. Open Incoming Call flow Page on the Side menu bar Incoming call flow page 3. Click Add a new flow button >>> click Continue to ...