What is the purpose of call tags and call scripts in PressOne?

What is the purpose of call tags and call scripts in PressOne?

Call Tags:

  • Organization: Call tags are labels that help categorize calls (e.g., “Follow-Up,” “Sales”).
  • Search and Filter: Users can easily filter call logs by tags for quick access and analysis.

Call Scripts:

  • Standardization: Call scripts provide a consistent framework for agents, ensuring uniform messaging.
  • Guidance: They offer prompts and responses to help agents navigate various call scenarios.
  • Training Tool: Scripts serve as valuable resources for training new team members on effective communication.

Together, these functionalities enhance call management efficiency and improve the customer experience.


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