General
How do I start a Conversation
CONVERSATION FOR MANAGERS To start a conversation: Log into your PressOne account: https://web.pressone.africa/sign-in Click on Conversations on the left side bar. 3.Add a new conversation from the top right corner of your screen. 4. Type in what you ...
How do I set up Sales Campaign
To set up sales campaign 1. Log into your PressOne account: https://web.pressone.africa/sign-in 2.On the left side bar, navigate to Add-ons. Under All Add-ons, Click on Sales Campaign. 3. Select Start a new campaign. 4. Fill your campaign details and ...
How do I set up my IVR prompt?
MANAGERS ONLY Step 1: Log into your PressOne account: https://web.pressone.africa/sign-in Step 2: Click on Personalize on the left side bar and select Incoming Call Flow. Step 3: Click on Add a new flow. Step 4: Once the dialogue box pops up, click ...
How do I check my network status
FOR AGENTS Step 1: Login into your PressOne agent dashboard. Step 2: Navigate to your right and hover around your network bar and you will see your internet speed. FOR MANAGER Step 1: Login into your PressOne manager's dashboard. Step 2: Scroll down ...
How can I effectively manage and use Call script in PressOne?
Using Call Scripts: Create Call Scripts: Go to personalize on the left sidebar menu and select Call script Click on Manage to edit/replace already existing script. To create a new script click on Add call script. Add call script tittle. Fill in ...
How can I effectively manage and use Call tags in PressOne?
Managing Call Tags: Create Call Tags: Log in to your PressOne account https://web.pressone.africa/sign-in and select Personalize on left sidebar menu. From the drop down option select Manage tags. Already existing tags can be edited to preference. To ...
What is the purpose of call tags and call scripts in PressOne?
Call Tags: Organization: Call tags are labels that help categorize calls (e.g., “Follow-Up,” “Sales”). Search and Filter: Users can easily filter call logs by tags for quick access and analysis. Call Scripts: Standardization: Call scripts provide a ...
How can I improve call quality when using PressOne?
One of the primary factors affecting call quality is your internet speed. To ensure smooth call quality, a minimum internet speed of 10 Mbps is recommended. Here are steps to check and improve your internet speed: Check Your Speed: Use online speed ...
How do I transfer calls between team members using PressOne?
Transferring calls between team members in the PressOne app is a straightforward process. Follow these steps to successfully transfer a call: STEP 1: Answer the Incoming Call: Start by answering the call you wish to transfer. STEP 2: Initiate the ...
Can I receive and send SMS with my PressOne Number?
The PressOne Business Number is designed only for calls, so you will not be able to send or receive SMS with it.
Can I use my PressOne number on WhatsApp?
PressOne Business Numbers currently do not support WhatsApp usage due to SMS verification requirements. However, we are actively working to create a solution for WhatsApp users.
Can I pause my PressOne subscription instead of cancelling it?
Yes, you can pause your PressOne subscription instead of cancelling it. By pausing, your PressOne number will be retained, and you'll be charged a parking fee of ₦2,500 per month. This ensures your number is saved for when you're ready to resume ...
How do I delete a team member?
To delete a Team member, Sign in to your PressOne account https://web.pressone.africa/ Select the View all option to see all Team Members. Select the delete Icon. Enter the full name of the team member you have selected and Delete Note Deleting a ...
How soon can I make calls after subscription?
Immediately after successfully subscribing and activating your number you can make one successful call, either inbound or outbound. After this initial call, you will be required to complete the verification process before you can continue to make ...
Can I Hide My Caller ID When Making Calls?
PressOne Africa does not support the feature to hide your caller ID when making calls. When you make calls through our platform, your PressOne number number will be displayed to the recipient.
How do I Book a Demo Session?
To Book a Demo Session visit https://pressone.africa/ STEP 1: Select Talk to Sales at the Top right corner of the web page STEP 2: Fill in the required details and Submit The Team will get in touch with you shortly.
How to Verify Your PressOne Account on Web App
Start your verification process with these simple steps. Log in to your PressOne account: https://web.pressone.africa/sign-in Click on your Name Initials at the top right corner or find the "Get Started" section Select "Update Profile" and click on ...
What happens when my subscription is due for renewal?
Once your subscription is due for renewal and you sign in to your account https://web.pressone.africa/sign-in You will see a banner at the top of the page that says: Your subscription is due for renewal. Please make payment now to avoid service ...
Do I need to recharge airtime separately to make calls after purchasing a number?
Yes, to be able to make calls with your PressOne number you need to Top up your airtime.
Does Deleting a Team Member mean I have Deleted The Additional User Extension I paid For?
No, deleting a team member from your PressOne account does not automatically remove the additional user extension you paid for. If you need to remove an additional user extension, particularly if your account exceeds the allowed limit of 3 team ...
Can I sign in to PressOne web on my Phone?
While it is possible to sign in to PressOne web on your phone, we recommend using a desktop computer or tablet for the best web experience. For mobile devices, we offer dedicated iOS and Andriod Quick call apps available on App Store and Google Play ...
How To setup Incoming call flow?
You can setup how you want your agents to receive calls on the Web App 1. Log in to your PressOne Account on the Web APP 2. Open Incoming Call flow Page on the Side menu bar Incoming call flow page 3. Click Add a new flow button >>> click Continue to ...
Can I upload a list of contacts to create a call list?
Yes, you can!!! PressOne has a Call Queue feature that allows you add contacts to your agents' call list. 1. Login as a manager to the Web App >>> Contacts 2. Import the contact list as csv 3. Select the contacts you want to add to the agent's call ...
How To receive OTP for signin?
On signin, a 6-digits OTP is sent to your registered number via sms and via mail to your registered email address. You can also request for the OTP to be sent via voice call by clicking on the Call me instead button on the signin page. signin
How to Set-up business open hours?
Business Open hours setup is part of the Incoming call flow setup on the Manager Dashboard on PressOne. 1. Login with your Manager Account on https://web.pressone.africa/sign-in >>> Personalise >>> Incoming Call Flow Incoming call flow 2. Click Edit ...
What devices are compatible with PressOne?
PressOne is designed to be compatible with a wide range of devices to ensure flexibility and accessibility for our users. Whether you prefer to stay connected on your smartphone, tablet, or desktop computer, PressOne offers a seamless experience ...
How do I set up my PressOne account?
1. To setup your Pressone account, go to https://web.pressone.africa/sign-up to sign up as a new user. 2. Enter your Contact details and click Continue button Signup Page 2. Fill the Business details form and get a recommended plan. You can also see ...
How to Upload my contact list?
1. Sign in to your PressOne account https://web.pressone.africa/sign-in 2. Click on Contacts button on the right menu bar 3. Click on +Add button and select Import from CSV file from the drop down menu 4. Click to import a CSV file 5. Download the ...
How To renew my subscription?
Sign in to your PressOne account https://web.pressone.africa/sign-in Click on the Pay Now button. Alternatively Click Billing button on the right menu bar https://web.pressone.africa/managers/billing Select Renew Subscription button. Both options ...
How to purchase additional numbers?
1. Sign in to your PressOne account https://web.pressone.africa/sign-in 2. Click on profile Icon 3. Select Purchase Number 4. Select Business and Click on Continue button 4. Select preferred plan and click on Continue button 5. Select quantity of ...
What are the Call Charge rates?
In PressOne, our call rates are cheap and considerate. For Nigeria numbers, Local rate = ~N13 per minute(based on telco provider) For kenya numbers to Nigeria = N16 per minute For USA numbers, local rate= N22 per minute For USA numbers, International ...
How do I make calls on PressOne Platform?
MANAGER VIEW 1. Sign in to your PressOne account at https://web.pressone.africa/sign-in 2. To make a call, click on the call icon at the top-right side on your screen to open the dialer. 3. Input the number you would like to call. 4. Also, select the ...
Can I send text messages through PressOne?
The text message feature is not available at the moment. However, there's great value you can get from the PressOne in its current state, which can help your business thrive. Kindly visit https://pressone.africa/features/ to see the awesome benefits ...
How To Upgrade my subscription?
Note To upgrade to a quarterly or yearly plan, please reach out to our support team. Currently, this upgrade can't be done manually unless you initially subscribed to these plans during sign-up. If you did, you can switch between plans within the ...
How To Integrate PressOne into other softwares?
PressOne Africa has a number of Integrations with existing CRM solutions like, Zoho CRM, Hupspot, Google Chrome Extension, Fresh Desk, Fresh sales, PipeDrive, and Zoho Phonebridge. Visit our Integration page for more details ...
How To check reports for my business?
1. Sign in to your PressOne account https://web.pressone.africa/ 2. To check Report for your business select Report on the left menu bar 3. You can access Report Summary, Team Report, Audit Report and Leaderboard 4. You can filter your reports by ...
How soon can I begin to make calls with my PressOne number?
Once your number is activated successfully and you have verified your account you can start making calls.
How To invite my team members?
1. Sign in to your PressOne Manager account https://web.pressone.africa/sign-in 2. To Invite a Team member click on Invite team member on the side menu 3. Fill in team member's details 4. Select Business number 5. Click on Send Invite
How can I access the call recordings?
MANAGER VIEW 1. Sign in to your PressOne account https://web.pressone.africa/sign-in 2. To access call recordings click on Activities on the left sidebar on your screen 3. Under Call record click Team member of your choice, Event type and proceed to ...
How to purchase airtime?
1. Sign in to your PressOne account https://web.pressone.africa/sign-in 2. Click on the profile Icon at the top-right corner on your screen and navigate to Top Up Airtime 2. Select the Business you want to top up airtime for. 3. Click Make Payment ...
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