How to Set-up business open hours?

How to Set-up business open hours?

Business Open hours setup is part of the Incoming call flow setup on the Manager Dashboard on PressOne.
1. Login with your Manager Account on https://web.pressone.africa/sign-in >>> Personalise >>> Incoming Call Flow
Incoming call flow

2. Click  Edit flow button to edit the existing call flow
3. Proceed to set the Open hours for your work day. You can also "Apply Monday settings to all" by toggling the button
Business Hours
4. Click Out-of-office greetings tab to update the greetings and voice type. Click Generate audio button to generate the out-of-office greeting audio.
Out-of-office
5. After the audio is generated, click Publish to network button
6. Click Complete setup button to save your settings.
    • Related Articles

    • How To check reports for my business?

      1. Sign in to your PressOne account https://web.pressone.africa/ 2. To check Report for your business select Report on the left menu bar 3. You can access Report Summary, Team Report, Audit Report and Leaderboard 4. You can filter your reports by ...
    • How do I set up Sales Campaign

      To set up sales campaign 1. Log into your PressOne account: https://web.pressone.africa/sign-in 2.On the left side bar, navigate to Add-ons. Under All Add-ons, Click on Sales Campaign. 3. Select Start a new campaign. 4. Fill your campaign details and ...
    • How do I set up my IVR prompt?

      MANAGERS ONLY Step 1: Log into your PressOne account: https://web.pressone.africa/sign-in Step 2: Click on Personalize on the left side bar and select Incoming Call Flow. Step 3: Click on Add a new flow. Step 4: Once the dialogue box pops up, click ...
    • How do I set up my PressOne account?

      1. To setup your Pressone account, go to https://web.pressone.africa/sign-up to sign up as a new user. 2. Enter your Contact details and click Continue button Signup Page 2. Fill the Business details form and get a recommended plan. You can also see ...
    • How do I make calls on PressOne Platform?

      MANAGER VIEW 1. Sign in to your PressOne account at https://web.pressone.africa/sign-in 2. To make a call, click on the call icon at the top-right side on your screen to open the dialer. 3. Input the number you would like to call. 4. Also, select the ...