How to Set Up a Call Route
Step 1: Log in to your PressOne account
Go to:
Step 2: Go to Phone Numbers
On the side menu bar, you will see a tab called Phone Numbers. Click on it.
When it opens, click on your phone number.
Step 3: Open the Route Editor
You will see a CTA labelled Open Route Editor. Click on it.
You will then see options labelled 1–7.
Step 4: Configure your call route
1. What number uses this route?
Click the dropdown and attach the number you want to use for this route.
2. What do callers hear first?
Click the dropdown and add the welcome greeting you would like your callers to hear when they call you.
Click the dropdown and add the welcome greeting you would like your callers to hear when they call you.
3. When do you take calls?
This is your business hours setting.
This is your business hours setting.
4. Do you want callers to choose?
This is the IVR menu.
IVR is not supported on the Entry Plan
If you are on the Business Plan, you can set up a menu that allows callers to choose an option.
5. Where do calls go to?
This is where you assign the person you want to pick up your calls.
This is where you assign the person you want to pick up your calls.
6. How long do callers wait?
This is where you decide how long your callers should stay on hold before someone takes their call.
This is where you decide how long your callers should stay on hold before someone takes their call.
7. If nobody picks, what happens?
Click the dropdown and select the available option.
Click the dropdown and select the available option.
Please note that Voicemail is not available on the Entry Plan.
Step 5: Go Live
Once you have completed all the settings, proceed to Go Live to activate your call route.
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