How do I start a Conversation

CONVERSATION FOR MANAGERS
To start a conversation:
- Log into your PressOne account: https://web.pressone.africa/sign-in
- Click on Conversations on the left side bar.
3.Add a new conversation from the top right corner of your screen.
4. Type in what you would like to discuss and click start.
5. Then, you can invite team members or customers as participants.
6. The team member or customer will receive an email to join the conversation.
7. Once they join the chat, anyone can add notes, upload files, make and record audio calls during the conversation.
8. Once done, you can navigate the three dots at the top of the screen to close the conversation or leave as an invitee.
Related Articles
How soon can I begin to make calls with my PressOne number?
Once your number is activated successfully and you have verified your account you can start making calls.
How to Complete Identity Verification (KYC/KYB) on PressOne
To unlock full access to your account and enable outbound calls, you’ll need to complete your identity verification. Step 1: Go to the Verification Centre From your dashboard, click on “Verification Centre” in the left-hand menu. or click here ...
Are there any charges aside from the subscription?
No other charges, you will have access to all the features when you subscribe to a plan, you will need to just top your line with airtime to start making calls.
How To Top-up your PressOne Number
To make outbound calls on PressOne, you’ll need to fund your account with airtime. Step 1: Go to Billing From your dashboard, click on “Billing” on the left-hand menu. Step 2: Open Your Wallet Click on “Wallet” to access your airtime balance and ...
Frequently Asked Questions About Using PressOne
Do I need to be connected to the internet to make and receive calls with PressOne? Yes, a stable internet connection is required for PressOne to function properly. Do I need to top up airtime to make and receive calls? Airtime top-up is required, but ...