How can I effectively manage and use Call tags in PressOne?

How can I effectively manage and use Call tags in PressOne?

Managing Call Tags:

Create Call Tags

  1. Log in to your PressOne account https://web.pressone.africa/sign-in and select Personalize on left sidebar menu.

  2. From the drop down option select Manage tags.

  3. Already existing tags can be edited to preference. 

  1. To create a new Tag click on New tag.

  2. Enter Tag Name. Select Tag type. Select Sales stage.

  3. Complete the process by clicking Create Tag.



    • Related Articles

    • What is the purpose of call tags and call scripts in PressOne?

      Call Tags: Organization: Call tags are labels that help categorize calls (e.g., “Follow-Up,” “Sales”). Search and Filter: Users can easily filter call logs by tags for quick access and analysis. Call Scripts: Standardization: Call scripts provide a ...
    • How can I effectively manage and use Call script in PressOne?

      Using Call Scripts: Create Call Scripts: Go to personalize on the left sidebar menu and select Call script Click on Manage to edit/replace already existing script. To create a new script click on Add call script. Add call script tittle. Fill in ...
    • What are the Call Charge rates?

      In PressOne, our call rates are cheap and considerate. For Nigeria numbers, Local rate = ~N13 per minute(based on telco provider) For kenya numbers to Nigeria = N16 per minute For USA numbers, local rate= N22 per minute For USA numbers, International ...
    • How do I transfer calls between team members using PressOne?

      Transferring calls between team members in the PressOne app is a straightforward process. Follow these steps to successfully transfer a call: STEP 1: Answer the Incoming Call: Start by answering the call you wish to transfer. STEP 2: Initiate the ...
    • How can I improve call quality when using PressOne?

      One of the primary factors affecting call quality is your internet speed. To ensure smooth call quality, a minimum internet speed of 10 Mbps is recommended. Here are steps to check and improve your internet speed: Check Your Speed: Use online speed ...