How can I access the call recordings?

How can I access the call recordings?

MANAGER VIEW

1. Sign in to your PressOne account https://web.pressone.africa/sign-in 
2. To access call recordings click on Activities on the left sidebar on your screen
3. Under Call record click Team member of your choice, Event type and proceed to filter Timeframe and customize to your preference.



AGENT VIEW

1. Sign in to your PressOne account https://web.pressone.africa/sign-in 
2. To access call recordings click on Call Records at the top of your screen
3. Under Call records search by name or phone number
4. Filter Event type and  Timeframe to your preference.



    • Related Articles

    • What is the purpose of call tags and call scripts in PressOne?

      Call Tags: Organization: Call tags are labels that help categorize calls (e.g., “Follow-Up,” “Sales”). Search and Filter: Users can easily filter call logs by tags for quick access and analysis. Call Scripts: Standardization: Call scripts provide a ...

    • What are the Call Charge rates?

      In PressOne, our call rates are cheap and considerate. For Nigeria numbers, Local rate = ~N13 per minute(based on telco provider) For kenya numbers to Nigeria = N16 per minute For USA numbers, local rate= N22 per minute For USA numbers, International ...

    • How soon can I make calls after subscription?

      Immediately after successfully subscribing and activating your number you can make one successful call, either inbound or outbound. After this initial call, you will be required to complete the verification process before you can continue to make ...

    • Step-by-Step Guide to Assigning Phone Number Access in PressOne

      Step 1: Log in to your PressOne application https://web.pressone.africa/ Step 2: Make sure you have already invited members (call agents) to your PressOne account. Step 3: On your side menu bar, click on Team. Step 4: On the left-hand side of your ...

    • How do I transfer calls between team members using PressOne?

      Transferring calls between team members in the PressOne app is a straightforward process. Follow these steps to successfully transfer a call: STEP 1: Answer the Incoming Call: Start by answering the call you wish to transfer. STEP 2: Initiate the ...